Frequently Asked Questions

activoHQ is an enterprise-grade cloud fixed asset management platform built for banks and asset-intensive organizations. It provides barcode, QR, and RFID asset tracking, automated NIIF (IFRS) depreciation with GL journal entries, RFID cycle counting, and audit-ready compliance reporting—including SBP requirements for banks in Panama.

activoHQ is ideal for:

• Banks and financial services managing assets across branches
• Manufacturers tracking machinery, tooling, and plant equipment
• Healthcare organizations managing medical and IT equipment
• Government agencies maintaining accurate public asset registers
• Education, logistics, and any multi-location asset operation

Yes, activoHQ is 100% cloud-native. There's no on-premise software to install or servers to maintain. You access everything through a web browser, and all data is securely stored in enterprise-grade Azure cloud infrastructure with automatic backups and 99.9% uptime SLA.

activoHQ includes:

• Asset tracking via barcode, QR code, and RFID
• Automated NIIF (IFRS) depreciation with GL journal entries
• RFID cycle counting—fast and accurate
• Multi-location tracking and inter-location transfers
• Employee check-in/check-out and asset reservations
• Audit-ready compliance reporting, including SBP for banks
• Complete asset lifecycle history from acquisition to disposal
• RESTful API for integrations
• Advanced reporting and analytics

Absolutely. activoHQ is built for multi-location operations. You can track unlimited assets across every site and branch from a single register, log inter-location transfers automatically, view consolidated reports across the organization, and maintain a hierarchical structure while keeping centralized control.

activoHQ automates depreciation using multiple methods (straight-line, declining balance, and custom) aligned to NIIF (IFRS), and posts period-end journal entries straight to your GL. It maintains a complete audit trail and generates audit-ready reports—including SBP (Superintendencia de Bancos de Panamá) compliance reporting for banks.

activoHQ integrates with:

• SAP Business One
• QuickBooks
• Other ERP and accounting systems
• Business intelligence and reporting tools
• Custom systems via REST API

Our RESTful API allows you to integrate with virtually any system.

Implementation timelines vary based on complexity:

• Basic implementation: 2-4 weeks
• Standard implementation with integrations: 4-8 weeks
• Complex multi-location with customizations: 8-12 weeks

We provide dedicated implementation specialists and follow a proven methodology to ensure smooth deployment.

activoHQ uses a flexible subscription model based on your transaction volume and feature requirements. Pricing includes:

• Monthly subscription fee
• Unlimited users
• All core features
• Cloud hosting and automatic updates
• Standard support

Contact our sales team for a customized quote based on your specific needs.

Yes! We offer a 30-day free trial with full access to all features. You can request a demo, and our team will set up a trial environment customized to your fixed asset operations so you can test the system with your own workflows.

We provide comprehensive training and support:

• Onsite or remote training sessions during implementation
• Video tutorials and documentation library
• Dedicated support team (email, phone, chat)
• Regular webinars and best practices sessions
• Optional premium support with SLA guarantees

activoHQ works on:

• Desktop computers (Windows, Mac, Linux)
• Tablets (iPad, Android tablets)
• Mobile devices (iOS, Android smartphones)
• RFID readers and industrial mobile computers

All you need is a modern web browser and internet connection. The interface is fully responsive and optimized for each device type.

Security is our top priority:

• 256-bit SSL encryption for all data transmission
• SOC 2 Type II certified data centers
• Automated daily backups with 30-day retention
• Role-based access control and audit logs
• Multi-factor authentication (MFA) available
• GDPR and data privacy compliance

activoHQ works with standard equipment:

• Any modern computer or tablet
• Standard barcode and QR scanners (USB or Bluetooth)
• Asset label printers (Zebra, Dymo, Brother)
• Optional: RFID readers for fast cycle counting

We can recommend hardware partners, but you're free to use equipment you already own.

Yes, activoHQ is highly configurable. You can:

• Configure workflows to match your processes
• Create custom fields and forms
• Design custom reports and dashboards
• Set up custom business rules and validations
• Use our API for deeper customizations

For unique requirements, our development team can create custom extensions.

Requesting a demo is easy! Visit our demo request page, fill out the form with your information, and our team will contact you within 24 hours to schedule a personalized walkthrough. The demo is tailored to your specific fixed asset operations and requirements.

Yes, we provide data migration services as part of implementation. Our team will work with you to extract data from your existing system (asset registers, acquisition costs, accumulated depreciation, and historical records) and import it into activoHQ. We validate all migrated data to ensure accuracy.

You're never alone after launch. Our support team is available via:

• Email support (24-hour response time)
• Phone support (business hours)
• Live chat in the application
• Knowledge base with searchable articles
• Community forum to connect with other users

Premium support plans with faster response times are also available.